Getting Help

If you would like to use the Food Bank yourself

You need to be a resident of the London Borough of Hounslow and referred by a professional organisation to use the food bank. The London Borough of Hounslow Community Solutions team can be contacted by telephone, email or in person at face to face meetings in Feltham. Please follow the link to find out contact details and times. In addition, we also accept referrals from: 

  • Citizens Advice
  • Health visitors
  • Schools
  • Social workers
  • Hospitals
  • Hounslow Council – Children and Adult Services
  • DWP/Job Centres
  • Social Housing Providers
  • Domiciliary Care and Support Providers
Once your referral has been processed you will be contacted with a Sunday appointment time. Please don't come to the Food Bank without having been contacted first, as we have a waiting list and help people in turn. Sometimes the DWP incorrectly says you can come direct, this isn't the case so always check with us first. 

In an emergency, we may be able to help you with some food but we can only do this once. 

To refer someone to the Food Bank.

If you believe someone is in need of the food bank and would like to refer them, please contact us via email and we will send you a referral form.

If you would prefer to speak to our Trustees in person and in confidence about an individual or family that you are concerned about, please get in touch.