The Personal Data of the Service Users of Feltham Food Bank.
Personal Information
When you come to our food bank for help, the food bank will keep some information about you. This is “personal data”, because it is about you as an individual, and it can be linked to you. The food bank is responsible for looking after your personal information.
What personal data do we hold?
The food bank will keep the data sent by your referrer (including; your name, address, information about your household including the number of other adults and children living with you) along with any dietary requirements and your contact details and a simple record of your attendance.
What is your data used for?
We only ask for information about you that we need. The reasons we need your information include:
- To provide you with the help and support you’ve requested.
- To report on the reasons why people need our help, and the support we’ve provided.
- To co-ordinate with other Food Banks so that we can better serve the people who need help.
Does the food bank have a right to your data?
Under UK Data Protection law, we need a “lawful basis” for using your personal information.
The food bank has a “legitimate interest” to use information you provide to offer you the help you’ve requested, and to evidence why people needed our help, and the support we’ve given.
In some situations we need your “consent” to use your information. For example, where you agree to providing a phone number so we can contact you about the support we’re providing or where you provide information about your ethnicity.
Who can see your data?
Your personal information is only seen by people who need to do so for food bank reasons. It is not used for any other purpose. Your information is accessible to authorised people from this food bank.
Your personal information is stored in a secure database.
How long will your data be kept?
Your personal information kept for six years after the date you last received a food parcel.
After six years, identifiable information about you, like your name and address, are removed from the database. This is known as anonymisation as the data can no longer be linked to you. We keep this information so we can effectively report on how the need for food banks has changed over time. We also need to show we have acted properly as a charity and used people’s donations in the right way.
What rights do you have?
Under UK Data Protection legislation you have several rights, including to:
- Ask us for a copy of your personal information. There are some exemptions, which mean you may not always receive all the information we process.
- Tell us to change or correct your personal information if it is incomplete or inaccurate.
- Ask us to restrict our processing of your personal data or to delete your personal data if there is no compelling reason for us to continue using or holding this information.
- Receive from us the personal information we hold about you which you have provided to us, in a reasonable format specified by you, so that you can send it to another organisation.
- Object, on grounds relating to your specific situation, to any of our processing activities where you feel this has a negative and disproportionate impact on you.
If you have any questions about anything in this notice or to exercise your rights you can contact us at: felthamfoodbank@gmail.com
Feltham Food Bank, 102 Hounslow Road, Feltham, TW14 0AX Charity Registration Number 1163930